Responsible Gambling at Rabbit Road Casino
At Rabbit Road Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines the tools, resources, and support available to help you stay in control of your gambling activity.
Our Commitment to Responsible Gambling
Rabbit Road Casino operates under a strict responsible gambling policy. We actively promote safe play and comply with all applicable New Zealand gambling regulations, including the Gambling Act 2003 and guidelines set by the Department of Internal Affairs (DIA). Our platform is designed to give players full control over their gaming experience at all times.
Know the Signs of Problem Gambling
Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:
- Spend more money or time gambling than you can afford
- Feel anxious, irritable, or restless when not gambling
- Chase losses by continuing to gamble after losing money
- Lie to family or friends about your gambling habits
- Borrow money or sell possessions to fund gambling
- Neglect work, study, or family responsibilities due to gambling
- Use gambling as a way to cope with stress, depression, or anxiety
If any of these signs apply to you or someone you know, we strongly encourage you to seek help immediately.
Responsible Gambling Tools
Rabbit Road Casino provides a range of tools to help you manage your gambling activity responsibly. You can access all of these features directly from your account settings.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it becomes active.
Loss Limits
Define the maximum amount you are willing to lose within a set time period. This helps you stay within your budget and avoid chasing losses.
Session Time Limits
Set a maximum duration for your gaming sessions. Once your time limit is reached, you will be automatically logged out of the platform.
Reality Checks
Enable regular on-screen reminders that show how long you have been playing and how much you have spent or won during your current session.
Cool-Off Period
Take a short break from gambling by activating a cool-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place any bets.
Self-Exclusion
If you feel you need a longer break, you can self-exclude from Rabbit Road Casino for a period of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to create a new account. To request self-exclusion, contact our support team at [email protected].
Protecting Minors
Rabbit Road Casino strictly prohibits gambling by anyone under the age of 18. We use robust age verification procedures during registration to ensure compliance. We encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. Recommended tools include:
If you suspect that a minor has accessed our platform, please contact us immediately at [email protected].
Help and Support Organisations in New Zealand
If you or someone you know needs help with problem gambling, the following organisations provide free, confidential support in New Zealand:
Problem Gambling Foundation of New Zealand
The Problem Gambling Foundation offers free counselling, support, and education services across New Zealand.
- Website: www.pgf.nz
- Helpline: 0800 664 262 (available 24/7)
Gambling Helpline New Zealand
A free, confidential helpline available around the clock for anyone affected by gambling harm.
- Website: www.gamblinghelpline.co.nz
- Phone: 0800 654 655 (available 24/7)
- Text: 8006
Lifeline New Zealand
Provides crisis support and mental health assistance for those struggling with gambling-related stress or depression.
- Website: www.lifeline.org.nz
- Phone: 0800 543 354 (available 24/7)
Department of Internal Affairs – Gambling
The DIA regulates gambling in New Zealand and provides information on gambling harm minimisation.
- Website: www.dia.govt.nz/gambling
Tips for Gambling Responsibly
- Set a budget before you start and stick to it
- Only gamble with money you can afford to lose
- Treat gambling as entertainment, not as a source of income
- Take regular breaks during gaming sessions
- Do not gamble when you are stressed, upset, or under the influence of alcohol
- Balance gambling with other leisure activities
- Never chase your losses
- Keep track of the time and money you spend gambling
Self-Assessment
Not sure if your gambling is becoming a problem? You can take a free, anonymous self-assessment test provided by the Problem Gambling Foundation of New Zealand:
Contact Our Responsible Gambling Team
Our dedicated responsible gambling team is available to assist you with any concerns, questions, or requests related to your gambling activity. We are here to help you stay in control.
- Email: [email protected]
- Live Chat: Available on our website 24/7
- Response time: Within 24 hours for email enquiries
This Responsible Gambling policy was last updated in June 2026. Rabbit Road Casino reserves the right to update this page in accordance with changes to New Zealand gambling legislation and best practice guidelines.
